Frequently asked

Questions you'd actually ask.

Short answers, organized by topic. Pick a category, jump straight to your question.

Pricing & Plans

Is the free tier actually free?
Yes. You get three full applications per month, every feature included, no card required. We make money from people who get serious about applying (usually 8 to 12 applications a month) and upgrade to Pro for $24.99/month, or a $4.99 one-week pass. See what Pro includes.
How is $24.99/month possible when competitors charge $29/mo?
We keep prices low because our costs are low. We're built in Nairobi where rent is reasonable, we run a small team, and we spend little on ads. Most users recommend us after they get hired, so we don't need to charge more.
What do I get on Pro?
Pro includes unlimited applications, unlimited AI tailoring and rewrites, and all 40+ resume templates built to pass ATS (the software companies use to scan resumes). You also get mock interviews without caps, the full LinkedIn optimizer, pattern detection on your application history, and priority human support. Full breakdown on the pricing page.
Can my university get a bulk plan?
Yes. We work with career services at 60+ universities to provide Pro to all students for under $1/student/month. Email partnerships@kazifi.co.
Can I cancel anytime?
Yes. Cancellation takes effect at the end of the current billing period, so you keep Pro until that date. No retention email, no "are you sure" dance.
Do you offer refunds?
Yes. We offer a 30-day money-back guarantee. Email hi@kazifi.co from the address on the account and we send the refund the same day, no questionnaire.

Product & Features

What makes Kazifi different from a resume builder?
Kazifi runs your whole job hunt, start to finish. Resume builders stop at the resume. We add cover letters, LinkedIn, mock interviews, application tracking, resignation letters, and pattern detection. One place for the entire search. See every feature.
Will my resume actually pass ATS?
Yes. Every template is tested against Greenhouse, Lever, Workday, and Ashby, which are used by 80% of companies with an ATS. Each one is built as one clean column of text, even when it doesn't look like it.
How many templates are there?
There are 40+ ATS-grade resume templates, four cover-letter tones, and resignation templates. All are ATS-friendly, and all come in A4 and US Letter. Browse the template gallery.
Can I upload my existing resume?
Yes. Drop in a PDF or DOCX and we read it cleanly, including tables, columns, and the messy formatting. You get an instant ATS score and one-click polish on the weakest sections. Try it from the home page.
How many cover-letter tones are there?
Four: Professional, Friendly, Bold, and Academic. Pick a tone, the letter is generated from your resume so the voice matches.
How do the mock interviews work?
You chat with an AI interviewer trained on behavioral, product-sense, and case prompts from 80+ companies. It runs as a text chat and gives feedback on each answer. Save your best takes and rehearse them.
What does the application tracker do?
The tracker is a simple board with five columns: Saved, Applied, Interviewing, Offer, and Rejected. Each card holds the exact resume and cover letter you used. The history view saves everything, so you can see which version of your resume is actually working.

Students & Universities

I have no work experience. Can Kazifi help?
Yes. This is what we're actually built for. Entry-level templates put projects, coursework, and side hustles at the top. The bullet writer turns "I built a thing" into something a recruiter will read.
My career center wants to roll Kazifi out. What's the process?
Email partnerships@kazifi.co from a career-services address. We'll set up a 15-minute call, get a count, and have your students on Pro within a week. Average bulk cost: under $1/student/month.

Privacy & Data

Is my data private?
Yes. Your documents are yours. We don't train AI on user content, don't sell data to recruiters, and don't show your resume to advertisers. A boring policy, by design.
Can I delete my account and data?
Yes. One click in Settings removes your account and all documents within 24 hours. No "we'll reactivate if you log back in" trick.
Can I export my documents?
Anytime. PDF and DOCX exports are free on every plan. Bulk export of your whole library is also one click.

Account & Support

How do I sign in?
Email + password, Google, or GitHub. No phone number required.
How do I reach a human?
Email hi@kazifi.co. Pro users get priority, so we reply within a few hours during business hours. For partnerships, use partnerships@kazifi.co.
What languages do you support?
English at launch. We're piloting Swahili, French, and Spanish with university partners; ping us if you want early access in your language.
Ready when you are

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into the void.

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